Experienced, tech. savvy, and innovative professional seeks to work as a Senior Project Manager to utilize extensive career experiences and technical expertise to manage business challenges and drive long term success.

PROFESSIONAL SUMMARY

10+ years of experience in Project Management, Enterprise Architecture, e-Commerce, System Analysis & Design, and Process Automation. 5+ years in the financial services industry creating solutions for Insurance, Corporate Banking, Wealth Management, Consumer Banking, Risk Management, Compliance and Operations.

Proven track record of delivery on commitment and providing leadership to diverse teams. Demonstrable skills in leadership roles that demand entrepreneurial spirit, innovation, and attitude of infusing success. In-depth and up-to-date knowledge of Information Technology trends. Strong analytical and business management skills.

Prophix Software Inc., Project Manager / Agile Practitioner, July 2012 – Present

●      Currently Managing Corporate Web and Intranet Program including projects to roll-out cloud based Corporate Website, Corporate Intranet, Corporate Social Productivity Platform, Partner Portal, Support Portal, and Professional Services Automation Platform

●      Recognized for key contributions to the e-Business, Digital Marketing, and SEO Strategy and Framework

●      Successfully standardized the Implementation methodology resulting in analysis and documentation of as-is and to-be processes and automation of key sales, project management, and accounting processes to strengthen the value chain of IT and Services Organization

●      Conception and roll-out of Agile methodology for selected client facing and internal projects

●      Delivered Solutions for Agriculture, Energy, Insurance, Manufacturing, Mass Media, FMCG, and Not-for-profit industries  

●      Successfully managed portfolio of up-to 10 concurrent projects ensuring client satisfaction working with sales, implementation teams, operational staff, management, and executives daily

●      Known for creating excellent relationships with executive management and coordinate diverse teams to deliver the most complex functional and technical business objectives

NOOR INVESTMENT GROUP, Project Manager / Enterprise Architect, Jan 2007 – June 2012

●      Founding member of a team of handpicked pioneers responsible for setting up the bank with 10 branches and an insurance company on very ambitious timeline

●      Acted as Enterprise Architect and Project Manager to lay down the IT landscape and oversee implementation of core systems and processes. Co-established the Architecture team, Enterprise Management Office (EPMO) and Business Process Management (BPM) Office within Noor Investment Group (NIG) and subsidiaries

●      Managed, monitored and tracked subsidiaries (bank and insurance companies) project portfolio and IT Landscape of 50+ medium to large systems with a budget in excess of 70 million USD

●      Enhanced IT Landscape and Enterprise Architecture by working closely with CEO and Management Team, for designing and delivering numerous state-of-the-art web based solutions including:

à         Electronic front-end for Insurance Selling and Fulfillment (e-Insurance) portal

à         Insurance CRM to streamline Sales Force and automation to link with backend Underwriting system

à         Sales Force and Finance / Credit Origination Processes and System for Bank Assets and Liabilities Selling and Fulfillment

à         Human Resource Management System with Employee and Manager Self Service portals

à         Web based Online Performance Management System with automated Goals / Objectives cascading and roll-up of results

à         Trust Account and Escrow Management System (Corporate Bank-GTS)

à         Wage Protection System (Corporate Bank GTS) to link with Central Bank and Ministry of Labor

à         Real Estate Regulatory Authority (RERA) online reporting system (Corporate Bank – GTS)

à         Operational Risk Management System (Risk Management)

à         Enterprise Project Management System (EPMS)

●      Achieved deeper enterprise integration by creating overall framework for Operational Excellence and managing end-to-end analysis, design, re-engineering and automation of core operational processes, working closely with Business and Operational Heads, establishing Service Lanes concept to ensure transparent, error-free, and efficient operations

●      Established standards for architecture, technology, vendor and system evaluation, project governance, and knowledge management

●      Managed Information Technology and Real Estate projects resulting in successful and on-time launch of bank and Insurance Company in record time

●      Received the Best Business Process Management Implementation in EMEA award for Business Process Management Conference of 2008 in Frankfurt Germany for best and quickest implementation of Ultimus BPM Suite by automating most impactful business processes forming a process backbone for organization and achieving significant and tangible ROI

●      Managed diverse Architecture, Development, and Business Analysis teams, reporting directly to CTO and working closely with CEO Office, Executive Management, and Group Management Committee

●      Directed the Knowledge & Practice Program that conceptualized the value chain of the Bank and Insurance Company and detailed it out to establish Products, Policies, Processes and Procedures

●      Recognized for key contributions for comprehensive Digital Marketing and e-Commerce program, Agile and Scrum Methodologies conception and roll-out, Virtualization and Cloud Computing initiatives, Virtual Channels enhancements, and usage of web technologies to enhance the overall IT Offering

ULTIMUS INC., Professional Services Manager / Business Process Consultant / Project Manager, 2004 – 2006

●      Secured a Middle East presence by working closely with regional sales manager to develop the market

●      Delivered Business Process Strategy, Enterprise Architecture, Business Process Analysis, Re-Engineering, and Automation projects across EMEA region including U.K., Germany, Sweden, Spain, Turkey, Jordan, Egypt, Kuwait, and UAE

●      Managed professional services teams including Architects, Analysts, and Developers across EMEA region directly reporting to Regional Director of Professional Services

●      Worked with financial, legal, automotive, real estate management, hospitality, and FMCG sectors

●      Conducted Vision, Strategy and Value Chain Analysis workshops in order to identify and realize the true value from the Enterprise Architecture and Business Process Re-Engineering and Automation activities

●      Managed Consulting, pre-sales and support teams to deliver end to end customer experience

OXFORD PROPERTIES GROUP, Toronto, Ontario, Canada, Workflow / Business Process Analyst              , 2001 – 2004

●      Evaluated, improved, automated, and maintained 32 end-to-end core and support business processes across the enterprise. This formed a robust and agile model-driven automated process framework

●      Coordinated projects reporting directly to System Director and Web Group Project Managers and mentored Web Group team members for new emerging technologies and methodologies

●      Received “World Class Service Award” for customer focus and delivering projects on time

DYANET INC., Markham, Ontario, Canada, Lead Programmer/Network Administrator/Instructor, 1999 – 2001

●      Designed and developed with Chief Architect various solutions for customers specializing in Pharmaceutical and e-Commerce industry

●      Managed Data Center with IBM AS/400, Unix, Linux, and Wintel servers with 50+ workstations

●      Trained a workforce of 20+ web programmers to deliver cutting edge e-Commerce Solutions

●      Worked with Lotus Notes, Lotus Domino Server, Websphere, Apache Web Server, IIS, Perl-CGI, and numerous other web technologies

ULTIMUS INC., RWP, PK / NC, USA, 1998 – 1999

Quality Assurance Engineer

●      Worked as Quality Assurance Engineer and worked as Team Lead for the Quality Assurance team

●      Managed Test Plan development and employee training programs